FAQs

We want you to feel confident shopping at Lia Varné, and to enjoy a smooth, quiet, and reassuring experience from start to finish.

 

Shipping & Delivery

How long does delivery take?
Most items arrive within 7–21 business days, depending on your location and the supplier.

Do you offer worldwide shipping? 
Yes — we ship to most countries around the world. Shipping times may vary based on your location and the product’s supplier.

Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number by email to follow your package every step of the way.

Returns & Refunds

Return window:
You may request a return or refund within 30 days of receiving your order.

When can I get a refund?
We offer refunds in the following cases:
• The item arrived damaged or defective
• You received the wrong item
• Your item never arrived
• You’re simply not satisfied*
*Change-of-mind refunds are handled case-by-case. We’re fair.

What do we need from you?
To process a refund quickly, please email us with:
• Your order number
• A short description of the issue
• Photos of the item (if relevant)
Email: info@liavarne.com

Do I need to return the item?
In most cases, no return is needed.
If we ask for a return, we’ll guide you — and you won’t pay for international return shipping.

When will I receive my refund?
Once approved, refunds are processed within 5–10 business days, depending on your bank or payment provider.

What if my item arrives damaged or defective?
Just send us a photo of the item, and we’ll offer a replacement or full refund — no hassle, no extra cost.

 

Customer Support

How can I contact you?
We’re happy to help! Reach out via:
• Email: info@liavarne.com
• Contact form: on our Contact Us page
• Live chat: available during business hours
We usually respond within 24 hours (Monday–Thursday).

 

Still have questions?
No problem — just reach out and we’ll be glad to assist.